CUSTOMER ADVICE & INFORMATION

You will find below a list of our frequency asked questions split into different sections customer services, delivery, orders, product & stock, returns & damages and technical, if you are struggling to find the answer to your question please do not hesitant to contact us on 0333 335 5082

Customer Services
What is your minimum order?
Privacy Notice
How do I see your trade prices?
I don’t want to order on the website, how else can I order?
Delivery
Delivery Information
What does TBC mean in the delivery price?
When will I receive my order?
2018 Delivery Dates
Orders
I am missing some items, what should I do?
When will my order be dispatched?
Can I add to an order?
Do you keep back orders?
Product & Stock
I have found an item cheaper elsewhere
Can I download the product images from your website to use on my own website?
Returns & Damages
I've received my order but some of my items are damaged
Can I return items?
Technical
Cookies Policy
I am having problems using your website or logging in to my account
How do I change my personal details, password, email address, contact details?

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