Orders despatched in 1-2 working days. Free Delivery over £100 ex VAT (Mainland UK) - More Information

CUSTOMER ADVICE & INFORMATION

You will find below a list of our frequency asked questions split into different sections customer services, delivery, orders, pricing & payment, product & stock, returns & damages and technical, if you are struggling to find the answer to your question please do not hesitant to contact us on 0333 335 5082

Customer Services
Privacy Notice
What is your minimum order?
How do I see your trade prices?
I don’t want to order on the website, how else can I order?
Delivery
Delivery Information
What does TBC mean in the delivery price?
EU Customers
When will I receive my order?
Orders
I am missing some items, what should I do?
Can I add to an order?
When will my order be dispatched?
Do you keep back orders?
Pricing & Payment
Hokodo, B2B Trade Credit
What does POE mean?
Do you have an RRP (Recommended Retail Price?)
Are bulk orders discounted?
Product & Stock
I have found an item cheaper elsewhere
Can I use your images?
Do you have a CSV/EXCEL file for prices and barcodes? Or a product feed.
Can I choose a colour/theme if the item is assorted or a random assortment?
Returns & Damages
I've received my order but some of my items are damaged
Can I return items?
How to report damages/faults
What is the time limit for reporting damaged items?
Technical
Cookies Policy
I am having problems using your website or logging in to my account
How do I change my personal details, password, email address, contact details?

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